LOOKING TO RETURN OR EXCHANGE?
We’ll help you get started! Just have your order number and your email address in hand. You’ll find your order number in your BRANWYN Order Confirmation email. Got it? Then let's get started!
return policies
Limited Edition SWAG Capsule Collection Return Policy
RETURNS | 14 DAYS
We want you to love your new gear. If it’s not quite right, no worries—you have 14 days from the day it arrives at your doorstep to send it back for a full refund (minus shipping).
A few quick notes:
✔️ Items must be unwashed, unworn, and have the original tag attached
✔️ Shipping fees are non-refundable
✔️ Returns that don’t meet these conditions won’t qualify for a refund
EXCHANGES | 30 DAYS
Need a different size, color, or just a redo? Easy. You have 30 days from the date you receive your order to exchange it for something that feels more you.
To qualify:
Your item must be unwashed, unworn, and have the original tag still attached. Returns that don’t meet these conditions won’t qualify for a exchange
WARRANTY | MANUFACTURER DEFECTS
We stand behind the quality of every piece we make. If something slips through the cracks, we’ll make it right. Our 30-day warranty covers any manufacturer defects from the day your order arrives.
What’s covered:
✔️ Stitching that comes undone
✔️ Fabric flaws or unexpected holes
✔️ Structural issues that affect wearability
What’s not:
Normal wear and tear
Accidental damage
Sizing or fit issues (that’s what our 30-day exchange window is for!)
👉 To start a claim, just email us at info@aurelle.com with:
A quick description of the issue
A few photos so we can take a closer look
We’ll get back to you with the next steps—fast and friendly.
RECEIVED THE WRONG, DAMAGED, OR DEFECTIVE ITEM?
Oh no! We’re so sorry. If your item arrived incorrect, damaged, or defective in any way, please email us at info@aurelle.com and we’ll fix it right away.
Sending a photo along with a short description helps us move even quicker.
INTERNATIONAL ORDERS
We’re thrilled to have a global community! However, due to the complexities of duties and taxes, we’re unable to accept returns or exchanges on DDP (Delivery Duty Paid) shipments at this time. Please reach out to our incredible Customer Happiness Team, and they will help you with sizing or product questions.
FINAL SALE
Some items are marked as Final Sale—these can’t be returned or exchanged.
MONEY BACK GUARANTEE FOR 14 DAYS
Not sure about wool?
Merino wool is super soft like cashmere!
We know you'll love it! But just in case you don't, we offer a First Try Guarantee.*
FREE US EXCHANGES FOR 30 DAYS
We know how hard it is to find perfect underwear.
Need to swap for a different size, color, or style?
No problem.
WARRANTY FOR 1 YEAR
Our bras and underwear are super high quality!
They will last 2-3 times longer than cotton or polyester bras and underwear.
We guarantee it.
