LOOKING TO RETURN OR EXCHANGE?
We’ll help you get started! Just have your order number and your email address in hand. You’ll find your order number in your BRANWYN Order Confirmation email. Got it? Then let's get started!
return policies
Essential Compressive Bottoms Return Policy
FIRST TRY GUARANTEE | 14 DAYS
Our First Try Guarantee is designed to help you find your perfect Merino match. It allows you to order and try one piece per style and size. You have 14 days from the date of receipt to test them out. If they don’t work for you, you may exchange them for a different style/size or return them for a full product refund to your original payment method. Please note: shipping fees are non-refundable.
It’s available only for U.S. orders. Bundle & save orders are not eligible for the guarantee. If you are unsure of your size, please reach out to our incredible Customer Happiness team. To keep things as sustainable as possible– try one, fall in love, then come back for the full drawer refresh. 💛
EXCHANGES | 30 DAYS
You have 30 days from the date of receipt to try a product and exchange it for any reason.
We will send you a shipping label for the return and arrange for your replacement items to be shipped at no additional cost to you.
WARRANTY | 1 YEAR
Our Performance Innerwear Essentials are built to last.
That's why our warranty replacement program allows you to receive a free replacement if any item from our Performance Innerwear Essentials collection doesn't hold up under normal wear for a full year from the date of receipt.
To start your warranty claim, please email info@branwyn.com with a brief description and pictures of the issue so our tech team can review.
RECEIVED A WRONG, DAMAGED, OR DEFECTIVE ITEM?
We’re so sorry! If your item arrived incorrect, damaged, or defective in any way, please reach out to us directly at info@aurelle.com, and we’ll make it right as quickly as possible.
When you email us, please include a photo of the item you received along with a brief description of the issue—this helps our team resolve things faster.
INTERNATIONAL ORDERS
Unfortunately, we cannot accept returns, exchanges, or refunds for International DDP (Delivery Duty Paid) shipments due to the complexities of international duties, taxes, and fees.
MONEY BACK GUARANTEE FOR 14 DAYS
Not sure about wool?
Merino wool is super soft like cashmere!
We know you'll love it! But just in case you don't, we offer a First Try Guarantee.*
FREE US EXCHANGES FOR 30 DAYS
We know how hard it is to find perfect underwear.
Need to swap for a different size, color, or style?
No problem.
WARRANTY FOR 1 YEAR
Our bras and underwear are super high quality!
They will last 2-3 times longer than cotton or polyester bras and underwear.
We guarantee it.
