Shipping policy
Addresses To Which We Ship
United States: We offer shipping to the 48 contiguous states. Unfortunately, we are unable to ship to Hawaii, Puerto Rico, Alaska, or other U.S. territories at this time. Additionally, we do not ship to P.O. boxes, APO, or military addresses.
Canada: We provide shipping to all provinces across Canada, though we do not ship to P.O. boxes, APO, or military addresses.
Europe, Oceania: We provide shipping to all country across Europe, Oceania, though we do not ship to P.O. boxes, APO, or military addresses.
Please Note: All of our products include taxes, meaning no additional taxes will be applied when purchasing from our U.S. or Canadian official online stores ( wear-aurelle.co ).
Shipping Time & Shipping Fees
In-stock Products:
|
Country |
Processing Time |
Shipping Time |
Shipping Fee |
|
US |
1-3 business days |
8-10 business days |
Standard: Free |
|
CA |
1-3 business days |
10-12 business days |
Standard: Free |
|
Europe |
1-3 business days |
10-15 business days |
Standard: Free |
|
Oceania |
1-3 business days |
12-15 business days |
Standard: Free |
Pre-order Products:
For pre-orders/backorders, please refer to the shipping date on the product page.
Note:
If you order multiple item types in one order, we will usually ship them separately. If you do not receive everything at once, please don’t worry.
Order Tracking
Once your order has been shipped, we will send you an email containing your tracking details so you can follow the shipment process (please note, the tracking number will become active within 24 hours, and there may be delays during weekends and holidays).
If, for any reason, you do not receive this email or need further shipping information, please email us at support@wear-aurelle.co, and we will resolve the issue within 48 hours.
Address Change
Please submit any address change requests within 90 minutes of placing your order. Click here to submit your address change request, and we will process it free of charge.
If more than 90 minutes have passed since you placed your order, you can still prioritize submitting an address change request by clicking here. If the change is successful, there will be no charge. If the change is unsuccessful, the shipment may have already been dispatched.
In that case, you can refuse the package, but we will charge a shipping. (We will notify you via email regardless of whether the address change is successful.)
Missed Deliveries
If the shipping carrier has made multiple delivery attempts but the package remains undelivered due to no one being available to receive it, and it is returned to us, We will charge the shipping fee, and if the customer wants to redeliver we will charge the shipping fee again for the next delivery.
Lost Items
If you have not received your product but the tracking number shows the items as delivered, please contact us within 5 business days. After 5 business days, we will no longer be able to handle this issue, and you will need to contact the shipping carrier directly to resolve it.
In very rare cases, shipments may be slightly delayed. If you do not receive your order within 20 business days, please feel free to reach out to us at support@wear-aurelle.co. To ensure we can assist you effectively, please provide your order number and any other relevant information when contacting us.
Note: We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
Contact Us
Email：support@wear-aurelle.co
Monday to Friday, 9 AM to 6 PM (PST)